The Shark Navigator Zero-M Pet Pro upright vacuum is designed for homes with pets. It is capable on carpet and bare floors and has a very large dust canister so you do not have to empty it frequently. It also has a special self-cleaning brushroll that removes tangled hair while you vacuum (the hair is removed and sent to the dust canister for disposal). In addition, the vacuum provides quality air filtration through its HEPA filter and sealed body. On the downside, it feels a little hefty and it doesn’t maneuver as well as some of the other Shark uprights we’ve tested. We also wish it had a longer power cord.
We have model ZU62. As far as we can tell models ZU62 and ZU62C are the same. The ZU60 only seems to differ from the other two models in the tool set and vacuum color.
Consumer Ratings We found owner ratings for the Shark Pet Pro ZU62 on several popular retail sites (see table below). When averaged these ratings generate an overall vacuum score of 86.9 out of 100. This is above average for uprights on our website but not as high as some other Shark vacuums we’ve reviewed (see all Shark vacuum reviews). In our vacuum cleaner finder application you can view all of our Vacuum Cleaner Scores.
4.2 stars out of 5
4.3 stars out of 5
Bed Bath & Beyond
4.7 stars out of 5
5 stars out of 5
What Are Owners Saying? The following list of pros and cons has been derived from our experience with the vacuum along with input from other Shark Pet Pro owners.
PROS - Brushroll doesn’t get tangled with hair - Strong suction - Can lower suction if necessary - Good for overhead cleaning - Very large dust canister - Designed for both carpet and bare floors
CONS - No headlights - Feels a bit heavy - Hose doesn’t stretch out easily - Difficult to get under low furniture - Only room for two tools on-board vacuum - Power cord could be longer
Owners are pleased with the powerful suction generated by the ZU62 and they also like the suction slider that allows you to lower suction when necessary. Most are also very happy with the Zero-M Technology, highlighting that it keeps the bulk of the hair from tangling in the brushroll. In particular, homeowners with pets like the self-cleaning brushroll. For the most part owners report that the vacuum is good on carpet, on bare floors, and on pet hair.
Folks also feel that the hose and wand together provide a reasonable cleaning reach, although some find the hose a little hard to stretch out. Also a number of people wish that the 25 ft power cord was longer.
Everyone likes the very large dust canister as this ensures you do not have to empty the canister too frequently. A small dust canister can be a pain if you have a large home to clean.
Many find the vacuum a little heavyish and not as maneuverable as they would like, although there are some folks who write that it steers and maneuvers well. We found it to steer ok but not as good as some of our other Shark uprights.
Also, a number of people have highlighted that the unit only has two places on-board to store tools – despite the fact that the vacuum comes with three tools. So one tool has to be left behind when you vacuum.
- Upholstery tool - Dusting brush - Duster crevice tool - Manual & Quick Start Guide - Pre-motor and post motor filters
Cleaning Reach Shark states that the hose and wand provide a 12 foot cleaning reach. We measured 10 ft 7 inches before the vacuum was pulled over. Not too bad really. Considering that the hose is new and may stretch out a little easier over time, 12 feet may be possible.
This is a longer reach than the hose and wand on the Shark Navigator Zero-M ZU561 - which provided 7 feet 3 inches. However the ZU561 has the lift away feature which allows you to carry the dust-canister/motor assembly with one hand while using the hose/wand/tools with the other hand. With the lift away feature your reach includes the length of the power cord. Unfortunately the Pet Pro isn’t a lift away vacuum.
The power cord on the Pet Pro is 25 feet. This is a bit on the short side and we’ve seen some grumbling about this from owners. 25 feet is adequate for some but 30 feet is better. Over the past 12 years of reviewing vacuums we’ve seen consumers often unhappy about 25 ft power cords and often ok with 30 ft power cords.
Two of these tools can be stored on the vacuum. Unfortunately there is no place for a third tool and one tool must be left behind.
Zero-M Technology & Cleaner Head We are starting to see Zero-M Technology appear on more and more Shark vacuums. This is usually a sign that the idea/innovation is popular. Shark often tries unique and interesting ideas, some stick (like DuoClean Technology and Lift Away Technology) while others fall by the wayside. It looks like Zero-M Technology make be one of the ones to hang around.
This technology is designed to alleviate the problem of hair tangling in the brushroll and Shark sometimes refers to this as a self-cleaning brushroll. The technology involves a special brushroll and comb arrangement that strips the hair off the brushroll as you vacuum – and the hair is moved into the dust canister.
Does it work? The short answer is YES IT WORKS. Is it perfect? No – some hair may still get tangled in the brushroll and you may still find yourself having to do a little brushroll cleaning, but in our experience this design does manage to remove 90%+ of the hair from the vacuum brushroll (see “Cleaning – Hair” section below).
Cleaning The vacuum has a suction slider built into the handle. The slider can be opened to lower the suction at the end of the handle/wand/cleaner-head. The ability to reduce suction can be very handy if you find the suction too powerful. For example if you are cleaning curtains or a delicate lampshade you may want to dial down the suction so you don’t do any damage. Also, you may find the vacuum difficult to push on some carpet and reducing suction at the cleaner head can sometimes help with mobility.
A red switch near the top of the dust canister turns the vacuum OFF and also has CARPET and HARD FLOOR settings. In CARPET mode the brushroll spins rapidly and in HARD FLOOR mode the brushroll spins much more slowly. With some vacuums the brushroll is turned off entirely when used on hard flooring but not so with the Pet Pro.
Cleaning – Edges We ran the following four vacuums through an edge cleaning test.
- Shark Navigator Zero-M Pet Pro (ZU62) - Shark Navigator Zero-M Lift Away Speed (ZU561) - Shark Rotator TruePet (NV752)
- Shark APEX with Zero-M (AZ1002)
We placed chili flakes on low pile carpet up against the baseboards of a wall and passed each vacuum over the area twice. You can see the results in the short video below.
Performance out of 10
Pet Pro ZU62
It appears that both the Pet Pro ZU62 and the NV752 did a fairly good job and picked up almost all of the chili flakes in the two passes. The ZU561 and the APEX struggled a little and left more debris tight up against the baseboards than the other two vacuums.
Cleaning – Carpet All of the vacuums tested (ZU62, ZU561, NV752, APEX) performed well on small-to-medium sized debris on carpet – see video below. Pretty much everything was picked up and differentiating between the machines would be difficult. Small to medium sized debris consisted of ground cheerios, chili flakes, flax seeds, and split green peas.
Performance out of 10
Pet Pro ZU62
The vacuums acted a little differently when larger debris was used (fruit loops). A visual assessment shows that the Pet Pro ZU62 left the most fruit loops behind. You can also see the value of the DuoClean Technology that is provided with the APEX when dealing with large debris (see video below).
Performance out of 10
Pet Pro ZU62
Cleaning – Bare Floors In our tests you can see that the APEX and ZU62 outperformed the ZU561 and the NV752. See video below.
Performance out of 10
Pet Pro ZU62
* We were a little surprised at the mediocre performance of the NV752 on our tile floor. We've tested it before with better results.
Cleaning – Hair In this test we simply ran the Pet Pro ZU62 over long black human hair and short white animal hair. The video shows that the hair was easily picked up and it did not get tangled in the brushroll. We can confirm that the hair ended up in the dust canister for disposal.
Filtration Filtration is provided by 2 pre-motor filters and 1 post motor filter. The pre-motor filters include 1 foam filter and 1 felt filter. Both are very easy to access (under the dust canister) and can be rinsed in water. They should be air dried and when they are completely dry, placed back in the vacuum (may take 24 hours or so to dry).
The post motor filter on this vacuum is a HEPA filter. HEPA filters remove the likes of dust mites, pollen, mold spores, pet dander, etc and are great if someone in your household suffers from asthma or allergies. This filter is found underneath the front panel below the dust canister. Like the pre-motor filters it is very easy to access. It too can be rinsed in water but needs to be cleaned only about once per year (if you vacuum 4 to 6 hours per week or so).
You may notice that this vacuum is described as having “Anti-Allergen Complete Seal Technology”. This means that the vacuum has a sealed system. A sealed system results in all the air entering the vacuum being forced through the filters before it is exhausted from the machine. This is an important feature for quality air filtration. Many vacuums have fancy filters but no sealed system and unfiltered air can leak out through poor seals or cracks in the vacuum body.
Noise Level We used a digital noise level meter and recorded peak decibels (over a 10 second period) at a distance of 3 feet from the front of the cleaner head for the following 5 vacuums:
Shark Pet Pro ZU62
Shark Navigator ZU561
Shark TruePet NV752
Shark APEX AZ1002
Dyson Ball Animal 2
In our opinion the Pet Pro is about average in terms of noise. It is not too loud and it is not particularly quiet. It is similar in noise output to the Shark NV752. However our data above do show that it is the quietest of the vacuums tested. We also threw the Dyson Ball Animal 2 into the mix and as you can see it is the loudest of the bunch.
Dust Canister The dust canister on the Pet Pro is quite large at 3 liters. This is one of the main features of the vacuum. With a canister this large you can clean for long periods of time without having to stop and empty it. The Shark NV752 also has a large dust canister (3 liters or so) but the dust canister on the ZU561 has a capacity of 2.1 liters, and the Shark APEX has a capacity of about 1.6 liters.
The canister on the ZU62 is easy to detach from the vacuum and to empty. The bottom of the canister open at the press of a button (located at the bottom of the canister) and the debris falls out. You may have to put your hand into the canister and dig some debris out from time to time but this is normal for most bagless machines. The canister on the ZU62 is spacious so this actually helps reduce debris that gets stuck inside.
The dust canister simply snaps back into place on the vacuum when you have finished emptying it. It all works pretty flawlessly. Weight & Maneuverability The ZU62 Pet Pro weighs about 16 lbs which is similar to the Shark APEX (16 lbs) and NV752 (15.6 lbs) but more than the Shark Navigator ZU561 (13.4 lbs). The vacuum does feel a bit hefty. Vacuums today seem to be getting lighter and lighter. 16 lbs would have been an average to below average weight 5 or 10 years ago but today it is perhaps a little heavier than most.
Movement of the Pet Pro is ok – but not great. We compared it to the Shark ZU561, the Shark NV752, and the Shark APEX (all four vacuums have swivel steering whereby the cleaner heads turns when you twist your wrist). It’s difficult to pinpoint why the Pet Pro is a little harder to push or turn on carpet than the other two vacuums. It feels like the cleaner head may be making more contact with the carpet surface resulting in more effort needed to move the machine. The NV752 also pulls itself forward on carpet which makes it easier to move on the forward stroke but a little more difficult on the pullback.
We thought that perhaps the Pet Pro would prove very difficult to move on deep pile carpet but that really was not the case. In the video below we show the Pet Pro picking up debris on our 1 inch long white carpet. Some machines really struggle to move on this but the Pet Pro actually did ok. It started out a little tough but got easier as we continued. See video below.
On smooth flooring the easiest to move was the ZU561 mostly because it is the lightest of the vacuums. The Pet Pro ZU62, the NV752 and the APEX moved similarly on smooth flooring.
Warranty The vacuum carries a 5-year limited manufacturer's warranty.
Summary If you want a very large dust canister (don’t like emptying too frequently), a self-cleaning brushroll, respectable hose/wand reach, and don’t mind the average maneuverability: - get the Pet Pro ZU62 (remember this has a 25 ft power cord – a bit short for some owners) See it on Amazon
If you don’t mind a smaller dust canister than the ZU62, don’t mind a shortish hose, want a self-cleaning brushroll, the lift-away feature, and a lighter vacuum (easier to lift/move/maneuver): - get the Navigator ZU561 (this has a 25 ft power cord – a bit short for some owners) See it on Amazon Read our review
If you don’t need the self-cleaning brushroll, don't mind a shortish hose, have mostly carpet, want the lift-away feature, and want LED lights: - get the Shark NV752 TruePet (30 ft power cord) See it on Amazon Read our review
If you don’t mind a smaller dust canister than the ZU62, don’t mind a shortish hose, want a self-cleaning brushroll, lift-away feature, DuoClean Technology (great for bare floors and larger debris), LED lights, and a host of other features: - get the Shark APEX Zero-M (30 ft power cord) See it on Amazon Read our review
There are also plenty of other Shark vacuum options out there. You may wish to see all of our Shark vacuum reviews.
Vacuum Cleaner Manual The manual for this vacuum is rather short and it doesn’t have too much detail. It does cover the basics however and you will find information and graphics related to: assembly, cleaning modes, settings, cleaning/replacing filters, emptying the dust canister, tools, maintenance, troubleshooting, and the 5-year warranty. The manual is provided in English, Spanish, and French. You can view a copy of it here: Shark Navigator Pet Pro manual
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I'm Nigel Russco, a 50 year old professional engineer originally from the west coast of Canada. I love to review vacuums and I’ve been doing just that since 2008.
I make every effort to write unbiased, intelligent vacuum cleaner reviews and I provide average consumer ratings for each and every vacuum cleaner I investigate. My ultimate goal is to ensure you find the best vacuum for your cleaning needs.
I also like to help when I can so feel free to send comments.
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